Our Commitment

We are convinced you'll love our furniture and the experience shopping with Lifely. To give you complete peace of mind during your purchase, we offer a 100% money back guarantee.

If for any reason you are not completely satisfied with your furniture, you can request a return within 30 days of receiving your order. We offer the option to swap/replace your item or obtain a refund, with the unwanted items being returned or donated to charity. If the item has a fault, we can also arrange replacement parts or repair services.

Here are the steps to follow to benefit from this guarantee:

How To Return?

1. Order it & receive it

Place your order with Lifely and get ready to unbox it!

2. Dislike or change of mind

If you happen to change your mind or dislike the item, simply return it.

3. Full refund, no questions asked

You will be fully refunded with no questions asked.

Returns

Yes, if the order is changed prior to dispatch from our warehouse. Please note that we dispatch all our orders within 24 hours (for in stock items). Change requests must be received by 7am (AEST) directly after placing your order. If in case the item has already left the warehouse, once the item has arrived at your address you may invoke a change of mind return. For order changes, please contact our customer care team at (03) 9071 0088 or hello@lifely.com.au
Yes, if the order is cancelled prior to dispatch from our warehouse. Please note that we dispatch all our orders within 24 hours. Cancellation requests must be received by 7am (AEST) directly after placing your order. In case the item has already left the warehouse, you may invoke a change of mind return. For cancellation of orders, please contact our customer care team at (03) 9071 0088 or hello@lifely.com.au
We hope you love your new Lifely furniture, but if for any reason it doesn’t meet your expectations we will offer you the following options to return your item, *within 30 days of receipt of the item:*

1. Exchange your item for something else. Items can be exchanged for another of equal value, excluding shipping costs.
2. Exchange for a store credit.
3. Get a refund.

If the item is fully intact in original packaging, we will arrange collection and return to us. If the item has already been assembled we will arrange for it to be collected and donated to charity.

Take a photo of the item and send it to hello@lifely.com.au with your request to make a return. This must be completed within 30 days of receiving your item. We will arrange a pickup from your given address, simply let us know the date and time and we will do the rest. To make returning as easy as ABC, you can leave the goods out at your front door and our appointed driver will pick them up ASAP. You do not need to be present at the address to wait for the driver.

You can only use your store credit with Lifely* Furniture products.
Store credits are valid for one year from the date of issuance. Please call (03) 9071 0088 or email hello@lifely.com.au should you wish to redeem your store credit.
Our assembly instructions are cleverly designed so that everyone can install our furniture with ease. We were so committed that when designing the instruction steps and manuals, we hired ‘dummies’ with zero furniture assembling experience to test out. Then we made changes to the manuals until not a single person made any mistake assembling so you can have peace of mind that nothing will go wrong. Please note that improper assembly of a product is not included under warranty. However, Lifely may provide the part that is damaged in the course of assembling the product. If you need any help while assembling, feel free to get in touch with our helpful Customer Care team at hello@lifely.com.au

Rest assured if there’s a defect on your furniture we will make it right. Lifely warrants that all goods are free from defects and workmanship is of acceptable quality and durability for the purpose for which they are designed. Warranties and guarantees are provided in accordance with Australian Consumer Law.

If you received a product with a manufacturing defect, such as missing parts, or in a way hindered the product’s usability for the purpose it was designed and manufactured, please take photos or video clearly illustrating the problem and contact us as soon as possible, ideally within 21 days after receiving your delivery.

After we assess the case, you will be offered a number of options including:

  • Repair or replacement of affected parts
  • A swap or complete replacement of your item
  • Provide a return and full refund

The best solution to any product fault depends on the nature of the fault itself, and the outcome that works best for you. We assess all warranty claims on a case-by-case basis to make sure every claim is handled fairly. We will work collaboratively with you to find a solution that you’re happy with. Additionally, we will not ask you to pay for the delivery fee for any replacement product either. If the item is in a usable condition, we may elect to donate the item to charity.

A refund request due to faulty products requires supporting documents such as photos/videos illustrating the fault or issue. These documents are typically reviewed within 24-48 hours from the date submitted. Once the request is validated, the refund will be processed and will appear back on the original form of payment within 5-10 business days. You may contact our customer service team at (03) 9071 0088 or email hello@lifely.com.au should you have any questions.

Warranty

All Lifely furniture comes with a 12 month warranty against any manufacturing defects and any other issues with the materials that have been used. Faults and Warranties clause does not cover: Normal wear and tear; Damage arising from improper assembly or modification; Damage arising from abnormal use or abuse; Damage, wear and tear as a result of improper or lack of maintenance and/or care (e.g. fabric, leather or timber); Damage to external or product packaging only; Damage as a result of or during your own handling and transportation of goods from a Click & Collect pick up location; Insignificant minor variations in dimensions, colour, grain or finish; or Insignificant minor imperfections or superficial blemishes.

Warranty applies to the following Defects: Deterioration causing the mattress to have a visible indention greater than 10 centimetres that is not associated with the use of an improper or unsupportive foundation or adjustable bed base. Any physical flaw in the mattress that causes the foam material to split or crack, despite normal usage and proper handling.

This limited Mattress Warranty does NOT cover the following: A normal increase in softness of the foam pressure-relieving material which does not affect the pressure-relieving qualities of the mattress. Comfort preference. Physical abuse or damage to the structure and/or cover material, including but not limited to, burns, cuts, tears, liquid damage, or stains; provided, that the defect is caused by such abuse or damage Mattresses sold “as-is”, “preconditioned”, “reconditioned”, “used”, “comfort return”, “returned”, “previously owned”, or any other similar wording indicating that the mattress is not “new” or of “first quality”, or has previously been purchased or used by another consumer.

Delivery Protection

Peace of mind your goods are covered during delivery

Comprehensive Cover

Covering damaged, lost or stolen goods cause during delivery

Dedicated Claims Support

Backed by Australia’s leading specialist insurer

Fully insured shipments for online purchases

We’ve partnered with NTI Shipping & Delivery Insurance to protect your goods whilst being delivered to you.

Backed by Australia’s largest transport and logistics specialist, NTI Shipping & Delivery Insurance lets you feel safe in the knowledge that if something goes wrong, we’ve got you covered!

We’ve partnered with NTI Shipping & Delivery Insurance to protect your goods whilst being delivered to you.

Backed by Australia’s largest transport and logistics specialist, NTI Shipping & Delivery Insurance lets you feel safe in the knowledge that if something goes wrong, we’ve got you covered!

We’ve got your purchased goods covered for accidental damage, loss or theft – whether it’s carried by road, rail, boat or air. Your purchase is protected for full replacement cost, including shipping costs.

Visit our Contact Us page & select the Damaged, Lost or Stolen During Delivery option for best results. Have your order number & the email used to purchase your order ready.

The claim must be made by the person who has purchased the order. If any refunds are applicable, payment will be made to purchaser.

  • Order number
  • Your email used to purchase your order
  • Photos of the damaged good(s). Please take photos of: the whole item including all sides, close ups of the damage, external packaging / box, the shipping labels.

In the event of lost / stolen:

  • Tracking emails, a copy of police report, any security footage (if available)
  • Any other relevant supporting documents/emails
Where a claim for damaged, lost or stolen has been accepted, we will settle by the following way(s):
  • Resupply you with a new item (where stock is available); or
  • If good(s) is out of stock we will refund you the order.

We encourage you to lodge your claim with us as soon as possible and we endeavour to investigate all claims efficiently and effectively. Because circumstances vary, it may take some time to reach a resolution, but we will keep you informed regarding the progress of your claim.

Protecting your privacy and the confidentiality of your personal information is very important to NTI Shipping & Delivery Insurance and is fundamental.

When you give your personal information, it is a serious responsibility. E-Living & NTI are committed to protecting your personal information and giving you a choice in who can use your personal information and how it may be used.

Personal order information collected to protect your purchase deliveries will be handled in accordance with NTI Limited’s Privacy Policy, which complies with the requirements of the Privacy Act 1988 (Cth). See here for more https://www.nti.com.au/privacy-statement

Contact us

If you need helping hand with View at Home or to create a space you love, get in touch with us. We are here to help!

  • hello@lifely.com.au
  • (03) 9071 0088