Shipping & Delivery

We’ll keep you posted all way through! After you order, you will be receiving an order confirmation from us. Please allow 24 hours for the orders to processed and dispatched. Once your order is processed, you will receive an email and an SMS with a tracking number. Another email will be sent, so you can track the delivery status of your order. To make sure you don’t miss your order, you will receive an SMS or an email when the order is on its way and another notification once the item is delivered at your doorstep.

All orders are processed within 3-5 Days. However, our dispatching facility operates from Monday-Friday 9 AM - 5 PM. If you order on a Friday, it will be dispatched within next 3-5 days.

Dispatch is when the item(s) are collected by our delivery partner from our warehouse. From dispatch, transit times may vary depending on location. Please refer to the estimated transit times below.

Dispatched within 24 hours (1 Business Day)

Expected delivery time: 1-11 business days (Monday-Friday) depending on location upon dispatch

Vic Metro 3-5 Business Days

Victoria Regional 3-9 Business Days

NSW Metro 3-8 Business Days

NSW Regional 3-10 Business Days

QLD 3-10 Business Days

SA 3-10 Business Days

ACT 3-10 Business Days

WA 5-11 Business Days

TAS 5-11 Business Days

NT 5-11 Business Days

First scan will appear on the tracking tool once your orders reach the courier’s depot:

VIC, ACT, TAS and NT – First scan event appears on the 1st or 2nd day after collection

NSW and SA – First scan event appears on the 2nd day after collection

QLD – First scan event appears on the 3rd day after collection.

WA – First scan event appears on the 3rd day after collection.

For Non- lifely Products:

Eco Home: 7 business days

Olivia Shayn: 15 business days

Note: We work hard to process all orders as quickly as possible and we will generally send an email to let you know when your order has been dispatched or if we anticipate delays.

It is a standard practice that we ensure all items ordered are dispatched at the same time if the product is available and comes from the same warehouse. We do not guarantee that it will all arrive at the same time due to special circumstances (courier operations, product availability, lost in transit etc.).

Orders with multiple items (10 cartons or more) may require special handling and we can offer a delivery option that will allow the courier to deliver all your items together at the same time. However, this service will incur an additional cost as a special arrangement will need to be made with our delivery partner before dispatch. Please note that bulk delivery is optional. We can still process your orders as normal, but your items will be posted with multiple consignment numbers and you can expect separate deliveries.

Should you wish to inquire about the bulk delivery, kindly email hello@lifely.com.au and our friendly customer care team will be ready to assist you.

We process and dispatch the orders within 24 hours. If you need to change or correct the delivery address, request must be received before 7am (AEST) prior to dispatch from the warehouse. If in case the order has already left the warehouse, we will charge a redirection fee and cost may vary depending on the new location. If you need to change your delivery information, please contact our team at (03) 9071 0088 or hello@lifely.com.au

Lost In Transit/Damage In Transit/Stolen orders must be reported immediately or atleast within 2-5 business days from date of delivery. Visit our Contact Us page & select the Damaged, Lost or Stolen During Delivery. Have your order number & the email address used to purchase your order ready.

Yes, you can easily do that by placing additional delivery notes before checkout. If in case you miss it, you may contact our dedicated customer care team at (03) 9071 0088 or hello@lifely.com.au. Additional delivery instructions only cover the following: address instruction and authority to leave. Please note that “preferred delivery time” is not guaranteed as we do not have control over courier operations.

Upon purchase, you will receive a tracking number within one (1) business day. The tracking number normally updates the status and gives an estimated time of arrival of your order. First scan will appear on the tracking tool once your orders reach the courier’s depot:

VIC, ACT, TAS and NT – First scan event appears on the 1st or 2nd day after collection

NSW and SA – First scan event appears on the 2nd day after collection

QLD – First scan event appears on the 3rd day after collection.

WA – First scan event appears on the 3rd day after collection.

If in case you notice that there are no movements on the order within 72 hours, please contact the designated courier directly or our dedicated customer care team at (03) 9071 0088 or hello@lifely.com.au.

If in case you receive a “sorry we missed you” card or missed a delivery, please contact our customer care team immediately at (03) 90710088 or hello@lifely.com.au to arrange a re-delivery of your order. Please note that the courier gives a specific time frame to arrange the redelivery and the applicable re-delivery fee will apply.

Due to our contactless home delivery and to ensure the safety of our customers and delivery partners, all orders are delivered at the front door of the ground floor or building lobby. We recommend that you have someone else available to help you carry the items into your home.

Delays due to unforeseen circumstances outside our control are not covered by shipping guarantee.

Unfortunately, no. Delivery of orders is controlled by our delivery partners and they provide a delivery time frame between 9 am to 5 pm depending on your location. We recommend that you visit the courier’s website to track the progress of your delivery.

Unfortunately, we don’t offer this option. However, rest assured that our dispatch team selects the most efficient mode of delivery available from our partner couriers.

We currently deliver within 1-15 business days to most regional and rural areas which is pretty speedy (especially compared to other furniture retailers). We’re passionate about delivering the best service to our customers so we’ll continue to figure out easier and quicker delivery options.

Given the sheer size of Australia, it can take a bit of time to get to the hard-to-reach places so the best we can do at the moment for regional and rural deliveries is 1-15 business days. If a better, faster method comes up, we’ll be just as keen as you to make it an available option.

We calculate our delivery charges on how much our delivery partners charge us and this is based on the distances from a city centre. In most, if not all, cases we do not pass the full delivery cost onto our customers. However, in instances where it’s really costly, we kindly ask for a little help in getting our furniture out to you.

We will do our best to ship Pre-Order Products in accordance to their expected ship date. If this changes, we'll do our best to let you know. We recommend that you keep your shipping and contact information up-to-date to ensure proper shipment of any Pre-Order Products. If you need to update any of this information, please email us at hello@lifely.com.au.

Note that when items arrive earlier than the set pre order dispatch date, we will dispatch the orders right away and notify you with the tracking numbers. If you are not available to receive your orders earlier than schedule, please add your instructions upon purchase.