Special Conditions for Returns:

1. Change Of Mind: Orders with a Free gift are NOT eligible for the change of mind
2. Partial Refunds: Returning or cancelling part of the order without returning the unused, unopened gift will result in a partial refund.
3. Exchanges: No exchanges are allowed for orders with a free gift.
4. Products not returned according to the Lifely return policy will not be refunded.

Miscellaneous:

1. Alteration of Terms: Lifely reserves the right to alter, cancel, or extend the offer without notice.

By participating, you agree to these terms.

 

TERMS OF SERVICE (also known as “TERMS AND CONDITIONS” or “T&Cs”)

OVERVIEW

This website is owned and operated by Efficient Living Group Pty Ltd ABN 82623289976 (t/as and referred as Lifely*) of 2/9 Leakes Rd Laverton North VIC 3026. Throughout the site, the terms “we”, “us” and “our” refer to Lifely*.  Lifely* offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing our products, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 – ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 – PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

 

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You must be at least 18 years old, and have the capacity to enter into a legally binding agreement with us.  You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 – OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 – THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 – USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 – PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

SECTION 11 – ERRORS, INACCURACIES, AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 – PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Lifely*, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law. You agree that in no event shall our maximum aggregate liability exceed the amount paid by you for the products in question.

SECTION 14 – INDEMNIFICATION

You agree to indemnify, defend and hold harmless Lifely* and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference or your violation of any law or the rights of a third party.

SECTION 15 – SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 – TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 – ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 – GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws.

SECTION 19 – CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 – PROMOTIONAL CODES AND SPECIAL OFFERS

All promotional offers are subject to Lifely*’s General Terms and Conditions, Delivery and Returns.

All promotional codes and special offers are not redeemable for cash, cannot be used to purchase gift cards, cannot be redeemed against prior purchases, and are non-transferable. Promotional codes and special offers do not apply to pre-order items unless otherwise stated. All start/end times published are as at the applicable local time for Melbourne, VIC, Australia.

Items on sale or under promotion are subject to change at Lifely*’s sole discretion.

If more than one special offer is applicable to your basket, then the lower amount will be applied. Only one promotional code or special offer can be applied per transaction.

Minimum order value must be met in a single checkout transaction to be applicable. Shipping and purchase protection are not included in minimum order values (where applicable) required to receive a promotional discount.

Promotional codes and special offers may be redeemed multiple times during the promotional period provided the promotional criteria is met in every single transaction unless otherwise stated.

All promotional offers may be withdrawn or extended at any time during the promotional period at the sole discretion of Lifely*.

Lifely* reserves the right to verify the validity of any order and may at its sole discretion cancel orders or refuse to fulfil orders where the promotional offer has been claimed by a non-qualifying customer or member.

Promotional Codes

The below conditions apply to all promotional codes provided by Lifely* unless otherwise specified under individual promotional code information.

Promotional codes apply to visitors of https://lifely.com.au during the promotional periods only where the minimum order value is reached. Promotional codes must be entered at cart checkout into the ‘Use code’ field.

Special Offers

The below conditions apply to all special offers provided by Lifely* unless otherwise specified under individual special offer information.

Special offers apply to visitors of https://lifely.com.au during the promotional periods, only where the requirements are met under the individual offer. Discounts are automatically applied to your cart at checkout.

Returns, Refunds & Exchanges On Sale Items

Please note, we do not offer refunds, returns or exchanges on sale items due to change of mind. We will meet our obligations under the Australian Consumer Law if a product is faulty or damaged.

SECTION 21 – GIFT CARDS

In the case of digital E-Gift Cards, we will email the Gift Card to the recipient’s email address, as provided by the purchasing member. The email will include instructions and a link for redeeming the Gift Card. After the recipient has redeemed the Gift Card, the Gift Card amount will appear in the account section of the member’s profile. All purchasers of Gift Cards agree to these Terms at the time of purchase of a Gift Card. Gift Card holders agree to these Terms when redeeming or attempting to redeem a Gift Card.

Gift Cards, once redeemed, may only be used for purchases at https://lifely.com.au. If a purchase made using a Gift Card is for less than the amount of the Gift Card, the remaining balance will appear on the recipient’s account for future use. If a purchase made using a Gift Card is for more than the amount of the Gift Card, the purchaser will be required to pay the excess using another payment method. The amount remaining can be viewed on your My Account page. If an order made using a Gift Card is cancelled or returned, the portion of the purchase attributable to the Gift Card will be refunded as a store credit only, this is not redeemable for cash.

Gift Cards purchased are valid for 2 years from the validity start date. Expiry dates cannot be modified. Any balance that remains after the expiry date will not be available for use. Gift Cards are not transferrable and cannot be returned or exchanged wholly or partly for cash. Gift cards should be treated as cash. E-Gift Cards cannot be used to purchase further Gift Cards. You are responsible for the use and safety of your Gift Card. Lifely* is not responsible for any loss or damage resulting from lost or gift cards used without permission. Lost or stolen Gift Cards will not be replaced or refunded.

SECTION 22- CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at hello@lifely.com.au.

Mobile Terms of Service

Lifely

Last updated: June 8, 2023

The Lifely mobile message service (the "Service") is operated by Lifely (“Lifely”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Lifely’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Lifely through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Lifely. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to Lifely or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Lifely mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to Lifely or email hello@lifely.com.au.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

 

LifelyCreate Pre-Order Products - Terms & Conditions

Warranty & Product Details:

• All Lifely Create pre-order products come with a 12-month warranty, effective from the date of receiving the product.
• Given LifelyCreate products are still in the design stage, please note that minor changes in material, colour or dimensions may occur, and products may not exactly match the original specifications. We will endeavour to communicate any product detail discrepancies with customers prior to dispatch.
• Should any changes to the product specifications occur, you are entitled to a change* or refund* before goods are dispatched from our warehouse*, subject to our return policies.

Shipping

• All LifelyCreate orders are offered free standard delivery Australia-wide. This is an exclusive offer to LifelyCreate orders only, and once a product progresses to a pre-order product regular shipping rates apply.
• LifelyCare premium delivery options will result in additional charges applied at checkout.

Can I cancel my order before dispatch?

• Orders can be cancelled anytime during the LifelyCreate test period and pre-order production period, prior to dispatch from our warehouse. Customers will be eligible for a full refund.
• Please note that orders are typically dispatched within 24 hours of arrival to our warehouse, and pre-order customers will be notified 24 hours before dispatch. Cancellation requests must be received by 7:00 AM (AEST). If the item has already left the warehouse, return fees will apply.
• For cancellations, please contact our customer care team at (03) 9071 0088 or hello@lifely.com.au.
• Once the product has been dispatched, our standard return policy will be in effect.

Can I change my order after dispatch?

Change of Mind:

• If you change your mind post dispatch from our warehouse, we may offer you a store credit provided that the return is made within 14 days of receiving the product and satisfactory proof of purchase is provided.
• To be eligible for a store credit, the product must:
  • Be unused and in ‘as-new’ condition with all original packaging.
  • Be free from damages or modifications, including scratches, stains, or signs of wear and tear.
  • Not fall under the exclusions listed below.

Return Shipping Costs:

• You will be responsible for all shipping costs, including the initial shipping fee and the return shipping fee.
• Returns without the original packaging will not be accepted. We encourage you to photograph the product and its packaging before returning it.

Fees & Deductions:

• Initial shipping costs, return shipping costs, and a 15% restocking fee (based on the ‘line total price’ of the returned product on your Tax Invoice) will be deducted from your store credit.
• Store credits are valid for one year from the date of issue.

Faulty Items:

• Should your item be deemed faulty, please take photographs of any defects and send these via email to our Customer Care team at hello@lifely.com.au or call (03) 9071 0088.
• Our care team will assess the item and work with you to resolve the issue promptly, subject to Australian consumer guarantees.

Products Not Eligible for Return:

• The following items are not eligible for return unless they fail to meet consumer guarantees:
  • Clearance items
  • Gift Cards
  • Orders for commercial or non-domestic use

Please choose carefully when purchasing these items.

$100 Gift Card

• All LifelyCreate customers are offered a gift of a $100 gift voucher to shop storewide at www.lifely.com.au. A minimum spend of $500 (excluding shipping costs) applies to all orders, and all gift cards are limited to one use per customer.
• Gift vouchers have an expiry date of 12 months from receipt of voucher code.
• Customers will receive their voucher as a unique code, emailed upon receipt of order.