Such a great value rug. Not thick and heavy, sits flat with the anti slip backing. Love that it’s not a high pile rug and it’s easy to clean.
Hi Alex,
Thank you for your wonderful feedback! We’re so glad to hear that you love your rug and that it meets your expectations in terms of value, comfort, and ease of cleaning. It’s great to know that the anti-slip backing and low pile are working well for you!
We truly appreciate you taking the time to share your experience. If you need anything else or have further questions, please don't hesitate to reach out. We’re always here to help!
Best regards,
Lifely* Customer Experience Team
Amazing actually easy to assemble because few words used and someone gave much thought to the process and diagram, so even at 78yr old could understand
Intelligent
Excellent
Hello Evelyn,
Thank you so much for your wonderful feedback! We’re thrilled to hear that the assembly process was easy for you, and we’re especially glad that the thoughtful design of the instructions made it accessible. It’s great to know that our efforts to provide clear and user-friendly guides helped make the experience enjoyable.
Your feedback means a lot to us, and we're delighted that our product worked well for you. If you ever need anything else or have more questions in the future, please don’t hesitate to reach out.
Thanks again for your kind words!
Best regards,
Lifely* Customer Experience Team
A beautiful coffee table, very stylish, solid, made from beautiful materials. I love the added gold touch. Highly recommend.
Hi Sabrina,
Thank you so much for your kind words! We’re thrilled to hear that you’re loving your new coffee table and that the materials and gold touch are a perfect fit for your style. Your recommendation means a lot to us, and we’re so glad to know you're enjoying it. If you ever need anything else, feel free to reach out. Thanks again for your support!
Best,
Lifely* Customer Experience Team
Love love love this 3 seater 💜 great value for money AND on trend
Hi Belle,
Thank you so much for your amazing feedback! We’re so happy to hear that you love your new 3-seater and that it’s the perfect fit for both your space and your style. It’s fantastic to know that you feel it’s great value for money and on trend – we’re thrilled you’re enjoying it!
We truly appreciate you taking the time to share your experience. If you ever need anything else,
Best,
Lifely* Customer Experience
I love this table, the texture and the curves.
I just wish it came in an 8 seater size … I would purchase it again if the larger table was to come out.
Great couch for the price
It is quiet firm, I personally find it challenging with a new born baby
But really can’t fault it
This is the 3.5 with chaise and added an extra armless piece
So happy with my purchase ! Just like advertised and surprisingly better then expected for price.
Hi Sarah.
Thank you so much for your wonderful review! We’re thrilled to hear that you’re happy with your purchase and that it exceeded your expectations. Your satisfaction means a lot to us!
If you have any questions or need assistance in the future, please don’t hesitate to reach out.
Thanks again for choosing us!
Warm regards,
Lifely CustomerCare*
Sturdy and heavy. A bit more pink that I wanted.
Hi T. F.,
Thank you for your honest feedback. No worries, we have heard you and we're here to help. We have forwarded your feedback to our Product Team to have this taken good care of. We thank you for bringing this to our attention. Hope we could make it up to you on your next purchase.
If you ever have any questions or need assistance in the future, please feel free to reach out. Your support means a lot to us!
Warm regards,
Lifely CustomerCare*
Looks beautiful in my home, and the quality is amazing. The mirror is also huge which is a bonus.
Hi Ebony,
Thank you so much for your kind words! We’re thrilled to hear that you love the mirror and that it looks beautiful in your home. It’s great to know that the quality and size have met your expectations.
If you ever have any questions or need assistance in the future, feel free to reach out. We appreciate your support!
Best wishes,
Lifely CustomerCare*
The colour I received was a yellow colour. Not natural at all.
Hi A.S.,
Thank you for your review regarding the colour of the Austin Side Table. We’re sorry to hear that it didn’t meet your expectations.
We wanted to inform you that we have already sent you an email to address this issue. Please check your inbox, including any spam or junk folders, for our response.
If you have any further questions or need assistance, don’t hesitate to reach out. We’re here to help!
Best regards,
Lifelye CustomerCare*
I recently purchased this dining table, and while I appreciate its design and overall quality, I was disappointed to find several scratches on the tabletop upon arrival. It detracts from the otherwise elegant look of the piece. I would appreciate a replacement or a solution to this issue, as I believe it would greatly enhance my satisfaction with the product.
Hello Erica,
Thank you for reaching out and sharing your feedback regarding your dining table. We are sorry to hear about the scratches you’ve encountered; We completely understand how this could affect your overall satisfaction with the piece.
We wanted to let you know that we have already sent you an email addressing your concerns. If you haven’t seen it yet, please check your inbox, including your spam folder, just in case. We’re committed to finding a solution for you.
If you have any further questions or need assistance, please don’t hesitate to reply to that email. We’re here to help!
Best regards,
Lifely CustomerCare*
Really happy with this TV unit. Was so tired of the boxy, heavy units I’ve always had and the curved edges really suit my quite feminine home decor. Instructions were a cinch and even through the advised build time was 70 mins, I did it in 45 mins. The doors are quite stiff to open at the moment but I’m hoping that’s because it’s newly built and will soften over time. Really good quality for the price and definitely doesn’t look like flatpack furniture.
Hi Rachel,
Thank you so much for your lovely feedback! We’re thrilled to hear that you’re happy with your new TV unit and that it complements your decor beautifully.
It’s great to know that you found the assembly straightforward and that you completed it in less time than expected! Regarding the doors, it’s not uncommon for new units to have a bit of stiffness; we hope they’ll loosen up with use.
We truly appreciate your kind words about the quality and design. If you have any further questions or need assistance, please feel free to reach out.
Enjoy your new TV unit!
Best regards,
Lifely CustomerCare*
Love the style！Very heavy and very good quality！Worth the price and definitely highlighting your living room. But bad delivery service.
Hi Yinghui,
Thank you so much for your fantastic feedback!
We’re delighted to hear that you love the style and quality of your purchase. Your satisfaction truly means the world to us! We also appreciate your insights regarding the delivery service, and we’ll certainly take them into account as we work on improvements.
If you need any further assistance or have any questions, please don’t hesitate to reach out. Enjoy your beautiful living room!
Best Regards,
Lifely Customer Care*
Beautiful drawers - highly recommend using a drill for assembly though. Took me hours to put it together with a drill, couldn’t imagine without 🙈
Hi S.B.,
Thank you for your feedback on the Arlo 6 Chest of Drawers! We're glad to hear you find the drawers beautiful and appreciate your recommendation about using a drill for assembly. It sounds like it made a significant difference in your experience. We always aim to improve our products and instructions, so your insights are invaluable. If you have any other tips or thoughts, feel free to share!
Best regards,
Lifely CustomerCare*
Looks Stunning!. I love the Instructions Manual great little quote which made me have a giggle while
Putting it together. I loved this product. Thank you
Hi Christy,
Thank you so much for your lovely feedback! We’re thrilled to hear that you find the Arlo unit stunning and enjoyed the instructions manual. It’s great to know that the little quote brought a smile to your face while assembling it.
We’re delighted that you love the product. If you need any further assistance or have any questions, please don’t hesitate to reach out.
Thank you once again!
Best regards,
Lifely CustomerCare*
Love the size, love the style, love the price, and it was pretty straight forward to put together! And I hate flat packs
I really love it
Hi Jade,
Thank you for your fantastic feedback!
We’re delighted to hear that you love the size, style, and price of the table, and that assembly was straightforward despite your aversion to flat packs. Your satisfaction means a lot to us!
If you have any other comments or need further assistance, feel free to reach out. Enjoy your new piece!
Best regards,
Lifely CustomerCare*
Love my new side tables! So many compliments! Ordering was easy, delivery quick!
Hi Jen c,
We're thrilled to hear that you love your new side tables and are getting so many compliments on them! It's great to know that the ordering and delivery process was smooth for you. If you need any more assistance or have further feedback, we’re here to help!
Best regards,
Lifely Customer Care
Photos look quite nice in colour, it's very yellow/almost mustard in some areas. Overall nice table just horrible in colour.
Hi K.S.,
Thank you for sharing your feedback on the Austin Side Table. We are sorry to hear that the color didn’t meet your expectations. We’re here to help and are committed to resolving this promptly.
We’ve already sent you an email regarding your concerns and are currently awaiting your response. If you haven’t received our message, please let us know so we can assist you further.
Thank you for your patience as we work to address this issue.
Best regards,
Lifely Customer Care
This desk is absolutely perfect for our home office/games room. It looks good and is so functional for work purposes and gaming. So glad I found Lifely.
Hi NavigatetheMaze,
Thank you so much for your kind words! We’re thrilled to hear that the desk is working out perfectly for both your home office and gaming needs. It’s wonderful to know that you’re enjoying it!
If you need any more assistance or have any questions in the future, feel free to reach out.
Thanks again for choosing Lifely!
Lifely CustomerCare*
I’m not sure how a table can be so solid and sturdy but also so light at the same time?! But this one is! It’s got a beautiful textured finish and the I just love the curves in this design. Such a beautiful table!
Hi Amber,
Thank you for your wonderful feedback! We’re delighted to hear that you’re impressed with the table’s design and quality. It’s great to know that the combination of sturdiness and lightness, along with the textured finish and curves, meets your expectations. If you have any more thoughts or need assistance, feel free to reach out!
Lifely CustomerCare*
We love love love this compact unit. It looks amazing. It looks exact.y as it is pictured. Lifely are an amazing Company to deal with. They are approachable if you have any queries they keep you updated with the delivery details. I would thoroughly recommend this Company . We have bought five furniture items now from them and have not had any problems
Hi R.L.,
Thank you for taking the time to leave such a lovely review for our Arlo Console Table. We are thrilled to hear that you are loving it and that it looks exactly as pictured. We pride ourselves on providing excellent customer service, so we are happy to hear that you had a great experience with us. Thank you for choosing Lifely and for recommending us. We hope to have the opportunity to serve you again in the future.
Best,
Lifely* Customer Care
Yes the legs are a different shade than the rest of the unit. Personally, I think it adds character. However, clients do like transparency and as the depicted legs are significantly different than what is being shipped, I think Lifely should offer a gift card for the discrepancy.
Took me many hours to assemble, but then again I've never assembled a dresser.
Keep in mind that the finish of the material reflects grease easily. To get the finish you see on the website images you would need to wipe down regularly.
Hi C.N.R.M.,
Thank you for taking the time to share your thoughts on the Ballico 6 Chest of Drawers. We appreciate your feedback and apologize for any inconvenience caused by the difference in shade for the legs. We understand the importance of transparency and will definitely take your suggestion into consideration for future product listings. We also appreciate your tips on assembly and maintenance for the product. We hope you enjoy your new chest of drawers and please don't hesitate to reach out if you have any further concerns.
Best,
Customer Service at Lifely*
We absolutely love this sofa, it looks amazing , very comfortable and classy
Hi R.L.!
Thank you so much for your kind words about our Jasper 3 Seater Sofa. We're thrilled to hear that you love it and find it both comfortable and classy. Your satisfaction is our top priority and we're happy to have met your expectations. Thanks for choosing our product!
Best Regards,
Lifely* Customer Care
I followed the instructions to a tee & it all came beautifully together until the hinges on the doors showed no mercy. My entire day off lost to frustration of these doors! Husband had to rescue my sanity & not even he could conquer this door quest (hes a tradie!). So we ended up glueing one door on. I reached out to customer support & silence… nothing… nil… ghosted.
I live regionally & so getting unique but affordable furniture is impossible so online is a great option. Other companies like Homecoze have incredible customer support. But sadly Lifely sells & washes their hands of support. Its a shame as their products are lovely & their instructions are hilarious (seriously some great gags!)
Hi Kate M,
Thank you for your feedback, and we are sorry to hear about the difficulties you experienced with installing the doors.
We strive to make our products as user-friendly as possible, and we appreciate you letting us know about this issue. If you need any assistance or have specific questions about the installation process, please don’t hesitate to reach out. We’re here to help and want to ensure you have a smooth experience with your purchase.
Thank you again for your input, and we hope to resolve this to your satisfaction.
Best regards,
Lifely CustomerCare*
Love love love this. Great colour, and style.
Hi Mandy,
Thank you so much for your kind words!
We’re delighted to hear that you love the color and style of your purchase. It’s wonderful to know it’s a perfect fit for you!
If you need any further assistance or have more feedback to share, please feel free to reach out. We’re always here to help!
Best regards,
Lifely CustomerCare*
