I personally loved the item. Recoeved it after waiting several weeks. Everything was assembled as per the guide, However, it came faulty with the alognment. And the little part of the door came broken. Which is sad. As in picture. There is now gap on the door. We have tried everything **** unscrewing but ineffective outcome.
Hi Januka,
Thank you for your feedback. We are sorry to hear about the issues you’ve encountered with the door alignment and the broken part. We understand how disappointing this must be, especially after waiting for the item.
To assist you further, could you please provide us with your order details? This will help us understand the problem better and determine the best way to resolve it.
We appreciate your patience and look forward to resolving this for you as quickly as possible.
Best regards,
Lifely CustomerCare*
Love the size, love the style, love the price, and it was pretty straight forward to put together! And I hate flat packs
I really love it
Hi Jade,
Thank you for your fantastic feedback!
We’re delighted to hear that you love the size, style, and price of the table, and that assembly was straightforward despite your aversion to flat packs. Your satisfaction means a lot to us!
If you have any other comments or need further assistance, feel free to reach out. Enjoy your new piece!
Best regards,
Lifely CustomerCare*
Love my new side tables! So many compliments! Ordering was easy, delivery quick!
Hi Jen c,
We're thrilled to hear that you love your new side tables and are getting so many compliments on them! It's great to know that the ordering and delivery process was smooth for you. If you need any more assistance or have further feedback, we’re here to help!
Best regards,
Lifely Customer Care
Photos look quite nice in colour, it's very yellow/almost mustard in some areas. Overall nice table just horrible in colour.
Hi K.S.,
Thank you for sharing your feedback on the Austin Side Table. We are sorry to hear that the color didn’t meet your expectations. We’re here to help and are committed to resolving this promptly.
We’ve already sent you an email regarding your concerns and are currently awaiting your response. If you haven’t received our message, please let us know so we can assist you further.
Thank you for your patience as we work to address this issue.
Best regards,
Lifely Customer Care
Lame **** missing hinges. Looks mad without legs .. also stitch up missing page in manual don’t buy this they don’t pack ****
Hello A.S.,
Thank you for your feedback. We understand your frustration with the missing hinges and the incomplete manual.
We’ve already sent you an email to address these issues and work towards a resolution. Please check your inbox (and spam/junk folder just in case) for details on how we can assist you further.
If you have any additional information or need further assistance, feel free to reply to that email or contact us directly.
Thank you for your patience.
Best regards,
Lifely CustomerCare*
Easy to assemble and quick delivery however the walnut colour is very very different to what is pictured. I would not have purchased if it actually resembled what the product really looks like. The walnut is glossy and quiet dark. Regret not going with the original and cannot return as I have assembled. Will be reselling. Very unhappy with the purchase as it was not as pictured.
Hi Jamie-Lee,
Thank you for your feedback about the Cali Bed Base in Walnut. We apologize for any confusion caused by the color not matching the image displayed. Our team will be looking into this to ensure that the product images accurately reflect the color of the product. We appreciate your understanding and regret that the product did not meet your expectations. We are happy to assist you with your concern and we will do our best to find a solution for you. We have sent you an email to further assist you. Thank you for your support and we hope to have the opportunity to make this right for you.
Best,
Lifely* Customer Care
This desk is absolutely perfect for our home office/games room. It looks good and is so functional for work purposes and gaming. So glad I found Lifely.
Hi NavigatetheMaze,
Thank you so much for your kind words! We’re thrilled to hear that the desk is working out perfectly for both your home office and gaming needs. It’s wonderful to know that you’re enjoying it!
If you need any more assistance or have any questions in the future, feel free to reach out.
Thanks again for choosing Lifely!
Lifely CustomerCare*
Wouldn’t recommended. The frame is such poor quality. One of the beams I received is faulty and there isn’t a hole drilled all the way through so can’t attach one of the legs! You have to hammer in the slates to make them fit and some still don’t fit in. Without a leg the bed is not structurally sound! Very disappointed.
I’m not sure how a table can be so solid and sturdy but also so light at the same time?! But this one is! It’s got a beautiful textured finish and the I just love the curves in this design. Such a beautiful table!
Hi Amber,
Thank you for your wonderful feedback! We’re delighted to hear that you’re impressed with the table’s design and quality. It’s great to know that the combination of sturdiness and lightness, along with the textured finish and curves, meets your expectations. If you have any more thoughts or need assistance, feel free to reach out!
Lifely CustomerCare*
We love love love this compact unit. It looks amazing. It looks exact.y as it is pictured. Lifely are an amazing Company to deal with. They are approachable if you have any queries they keep you updated with the delivery details. I would thoroughly recommend this Company . We have bought five furniture items now from them and have not had any problems
Hi R.L.,
Thank you for taking the time to leave such a lovely review for our Arlo Console Table. We are thrilled to hear that you are loving it and that it looks exactly as pictured. We pride ourselves on providing excellent customer service, so we are happy to hear that you had a great experience with us. Thank you for choosing Lifely and for recommending us. We hope to have the opportunity to serve you again in the future.
Best,
Lifely* Customer Care
Yes the legs are a different shade than the rest of the unit. Personally, I think it adds character. However, clients do like transparency and as the depicted legs are significantly different than what is being shipped, I think Lifely should offer a gift card for the discrepancy.
Took me many hours to assemble, but then again I've never assembled a dresser.
Keep in mind that the finish of the material reflects grease easily. To get the finish you see on the website images you would need to wipe down regularly.
Hi C.N.R.M.,
Thank you for taking the time to share your thoughts on the Ballico 6 Chest of Drawers. We appreciate your feedback and apologize for any inconvenience caused by the difference in shade for the legs. We understand the importance of transparency and will definitely take your suggestion into consideration for future product listings. We also appreciate your tips on assembly and maintenance for the product. We hope you enjoy your new chest of drawers and please don't hesitate to reach out if you have any further concerns.
Best,
Customer Service at Lifely*
We absolutely love this sofa, it looks amazing , very comfortable and classy
Hi R.L.!
Thank you so much for your kind words about our Jasper 3 Seater Sofa. We're thrilled to hear that you love it and find it both comfortable and classy. Your satisfaction is our top priority and we're happy to have met your expectations. Thanks for choosing our product!
Best Regards,
Lifely* Customer Care
I followed the instructions to a tee & it all came beautifully together until the hinges on the doors showed no mercy. My entire day off lost to frustration of these doors! Husband had to rescue my sanity & not even he could conquer this door quest (hes a tradie!). So we ended up glueing one door on. I reached out to customer support & silence… nothing… nil… ghosted.
I live regionally & so getting unique but affordable furniture is impossible so online is a great option. Other companies like Homecoze have incredible customer support. But sadly Lifely sells & washes their hands of support. Its a shame as their products are lovely & their instructions are hilarious (seriously some great gags!)
Hi Kate M,
Thank you for your feedback, and we are sorry to hear about the difficulties you experienced with installing the doors.
We strive to make our products as user-friendly as possible, and we appreciate you letting us know about this issue. If you need any assistance or have specific questions about the installation process, please don’t hesitate to reach out. We’re here to help and want to ensure you have a smooth experience with your purchase.
Thank you again for your input, and we hope to resolve this to your satisfaction.
Best regards,
Lifely CustomerCare*
Love love love this. Great colour, and style.
Hi Mandy,
Thank you so much for your kind words!
We’re delighted to hear that you love the color and style of your purchase. It’s wonderful to know it’s a perfect fit for you!
If you need any further assistance or have more feedback to share, please feel free to reach out. We’re always here to help!
Best regards,
Lifely CustomerCare*
2 person job to assemble. Wasn’t lining up with the assigned points to drill. But a bit of reajusting of screws etc they got there. 1.5 hours for 2 people. I love it’s off white / cream as my walls are the same. If you have bright white walls this won’t be the colour for you. It also matches the arches in the T&W arch rug I purchased.
Hi Christine,
Thank you for sharing your experience! We are glad to hear that the colour matches your decor so well and that you’re happy with the final look. We apologize for the trouble you had with assembly and appreciate your patience in getting everything lined up. If you have any more feedback or need further assistance, feel free to reach out. Enjoy your new setup!
Lifely CustomerCare*
The paperwork is not correct in how many pieces there are, the joins dont line up, very fiddly and long to assemble, drawer handles not easy to use to open drawers. Drawers are shallow and small in depth - cant fit much in there at all
My product has paint cracks in the ribbing as well. Its a shame
Hi Megan L,
Thank you for your feedback. We are really sorry to hear about the issues you’re experiencing. We have already sent you an email addressing these concerns. Please check your inbox and let us know if you have any additional questions or if there’s anything else we can assist with.
We appreciate your patience and are committed to resolving this for you.
I love this coffee table, and get so many compliments from guests and people online when I post pictures of this space in my home!
It's very on trend, colour is beautiful, design is unlike anything I've seen before, and it compliments my living room so well. It's also a great size, enough room for styling a few pieces whilst having space left for plates/mugs etc.
The assembly was really easy as well, you only need to attach the legs, and its nice and sturdy.
Hi Tash,
I’m so glad to hear you’re loving the coffee table and that it’s getting compliments from both guests and online followers! It sounds like it’s the perfect fit for your living room and adds a great touch to your space. It’s wonderful to know that the assembly was a breeze and that the table’s design and size are working out so well for you. If you have any other feedback or need assistance, don’t hesitate to reach out. Enjoy your stylish new addition!
Thank you for choosing Lifely*
It's very pretty but poor quality. Contrary to some of the other views, I found this an absolute pain in the a** to put together and I am not novice in flat pack furniture. You need strength and it is definitely a 2 person job. I ended up needing power tools.
The draws are not smooth to open and close, they take some effort but what is most disappointing is the wooden slats fall off after a few months. The structure is simply wooden pieces glued to a canvas fabric and at least 60% of them have fallen off. I have tried many ways to stick them back on and reassemble this unit again and again but to no avail.
Overall, it's pretty but it is of poor quality and not worth the price. I don't know what to do with it and I'm extremely disappointed especially considering the price and that it is flat pack furniture.
Hi Bec,
Thank you for taking the time to provide your feedback. We are truly sorry to hear about the difficulties and dissatisfaction you’ve experienced with the product.
It’s concerning to learn about the challenges you faced during assembly and the issues with the drawers and wooden slats. We aim for our products to be both aesthetically pleasing and of high quality, and we regret that we fell short in this instance.
To address your concerns, could you please provide your order details or any photos of the issues? This will help us understand the situation better and explore possible solutions.
Your satisfaction is important to us, and we want to ensure that we resolve this matter to your satisfaction. Thank you for bringing this to our attention, and we look forward to your response.
Lifely CustomerCare*
Ordered this chair and a couple of days later it was delivered..perfect
BUT the quality style, fabric and the comfort are amazing. Absolutely love love our new chair.
Will order another.
We are glad to hear that you are loving your new chair and appreciate your heartwarming feedback.
Thank you for choosing Lifely*!
Really pretty shape and nice texture.
Wish there was a taller size but I still love it
Hi Jessica,
We appreciate your heartwarming feedback.
Thank you for choosing Lifely*!
Not the best
Dear A.M.,
Thank you for sharing your feedback and we are sorry to hear that the item you received didn’t meet your expectations. We strive to provide high-quality products, and we are disappointed to learn that this wasn’t the case for you.
To better assist you, could you kindly provide us with your Order ID? This information will aid us in investigating the issue and ensuring a prompt resolution.
Sincerely,
Lifely* Care Team
Pre-ordered the frame and it dispatched on time, finally assembled it now that we have finished renovating the floors. Assembly was very straight forward, we used a drill which made the whole process much easier - cannot recommend this enough.
Slight creaking but I could try tightening everything up a bit more, it seems better after a few nights sleeping on it.
My only disappointment is the colour, I wanted a walnut, something brown and cool toned. This is very red, closer to a Cedar or Jarrah type of wood. It's mostly covered and was a great price so I decided not to both returning it but I won't buy anything else in this colour on Lifely because it's nothing like the pictures.
Hello Alana,
Thank you so much for your positive feedback! We're delighted to hear that your pre-ordered frame arrived on time and that the assembly was straightforward. We're glad to know the drill made the process easier for you.
We appreciate your comments about the slight creaking and color difference. Your insights help us improve our product descriptions and quality.
Thank you for choosing Lifely, and we hope you enjoy your new frame!
Lifely* Customer Care
Bed cover was extremely disappointing. Bed frame was stable but the quality of the finish and how it all comes together is not worth the money. Would not recommend to anyone looking to buy boucle bed frame.
Hi M.T.,
We thank you for sharing your feedback with us and apologize for any inconvenience you may have encountered. To better assist you, could you kindly provide us with your Order Id? This information will aid us in investigating the issue and ensuring a prompt resolution.
Sincerely,
Lifely* Care Team
This unit is not white as displayed in all of the pictures. It is a dark beige/grey colour and the legs are a green/grey colour with lines painted on it to make it look like its wood grain. Ive included a photo next to something that is white to show you the colour difference. If you are looking for a white unit, I would recommend not buying this.
It's a shame because it does look nice and clean but it has a major design flaw in its main mechanisms.
The plastic circular piece where it connects the rotating draws to the cabinet, are very susceptible to wearing out due to the screws that literally wear away at the plastic, making this extremely fragile and finnicky. Without much effort, I've had draws pop and fall out of place within a few days. Replacing the screws with slightly larger screws only temporarily fixes the problem. Incredibly cheap design flaw. A smarter solution would be to make metal circular pieces with fitting screws so it doesn't face wear and tear issues or potentially clicking into place.
Another issue is the instruction manual sometimes misses labels or certain steps (e.g. when to install the back panels).
Overall, I'm a bit frustrated. What should have been a simple and straight forward build turned into a very confusing ordeal. Not sure why the cabinet was made this way. The main saving grace is that it looks nice.
