If a product is out of stock, you won’t be able to pre-order it at the sale price. Mid-season sale Save up to 20% off sidewide promotion applies to items with the sale badge that is currently in stock or items that are scheduled to arrive soon and have the option to pre-order.

Lost In Transit/Damage In Transit/Stolen orders must be reported immediately or at least within 2-5 business days from the date of delivery. Visit our Contact Us page & select the Damaged, Lost or Stolen During Delivery. Have your order number & the email address used to purchase your order ready.

We process and dispatch the orders within 24 hours. If you need to change or correct the delivery address, request must be received before 7am (AEST) prior to dispatch from the warehouse. If in case the order has already left the warehouse, we will charge a redirection fee and cost may vary depending on the new location. If you need to change your delivery information, please contact our team at (03) 9071 0088 or hello@lifely.com.au

Shipping cost vary based on the item weight, dimension, and your post code. To check the shipping fee, simply enter your post code on the product cart or delivery page. It provides information if we deliver in that area, and the shipping cost.

We’ll keep you posted all way through! After you order, you will be receiving an order confirmation from us. Please allow 24 hours for the orders to be processed and dispatched.  Once your order is processed, you will receive an email and an SMS with a tracking number. Another email will be sent, so you can track the delivery status of your order. To make sure you don’t miss your order, you will receive an SMS or an email when the order is on its way and another notification once the item is delivered to your doorstep.

Dispatched within 24 hours (1 Business Day)

Expected delivery time: 1-11 business days (Monday-Friday) depending on location upon dispatch

VIC Metro 3-5 Business Days

VIC Regional 3-9 Business Days

NSW Metro 3-8 Business Days

NSW Regional 3-10 Business Days

QLD 3-10 Business Days

SA 3-10 Business Days

ACT 3-10 Business Days

WA 5-11 Business Days

TAS 5-11 Business Days

NT 5-11 Business Days

First scan will appear on the tracking tool once your orders reach the courier’s depot:

VIC, ACT, TAS and NT – First scan event appears on the 1st or 2nd day after collection

NSW and SA – First scan event appears on the 2nd day after collection

QLD – First scan event appears on the 3rd day after collection.

WA – First scan event appears on the 3rd day after collection.

For Non- lifely Products:

Eco Home: 7 business days

Olivia Shayn: 15 business days

Note: We work hard to process all orders as quickly as possible and we will generally send an email to let you know when your order has been dispatched or if we anticipate delays.

It is a standard practice that we ensure all items ordered are dispatched at the same time if the product is available and comes from the same warehouse. We do not guarantee that it will all arrive at the same time due to special circumstances (courier operations, product availability, lost in transit etc).

Orders with multiple items (10 cartons or more) may require special handling and we can offer a delivery option that will allow the courier to deliver all your items together at the same time.  However, this service will incur an additional cost as a special arrangement will need to be made with our delivery partner before dispatch. Please note that bulk delivery is optional.

We can still process your orders as normal, but your items will be posted with multiple consignment numbers and you can expect separate deliveries. 

Should you wish to inquire about the bulk delivery, kindly email hello@lifely.com.au and our friendly customer care team will be ready to assist you.